Complaints Process

Nest Associates is committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

How To Complain

If you have a complaint, please put it in writing to us, including as much detail as possible. You can send your complaint to:

Nest Associates
hello@nestassociates.co.uk

What Happens Next

• We will acknowledge your complaint within 3 working days of receipt
• We will investigate your complaint fully
• We will provide a detailed written response within 15 working days of receipt
• If we are unable to resolve your complaint within this timeframe, we will write to explain why and provide a new deadline

If You Are Not Satisfied

If you remain dissatisfied after our final response, or if 8 weeks have elapsed since we received your complaint (whichever is sooner), you may refer your complaint to The Property Ombudsman:

The Property Ombudsman
Milford House, 43-55 Milford Street
Salisbury, Wiltshire SP1 2BP
Tel: 01722 333 306
www.tpos.co.uk

Our Commitment

We take all complaints seriously and use them to improve our services. All complaints are logged and reviewed regularly to identify any recurring issues and areas for improvement.